At the Hot Tub Factory, we’re not interested in just selling you a hot tub. Our business is all about honesty and integrity. Our reputation and your recommendation are worth a lot more than a single sale. We want nothing more than to help you RELAX.
Deposit Protection – Deposits are gladly refunded at any time prior to delivery of your hot tub. On special orders, deposits are refunded up until the hot tub goes into production at the factory.
Money Back Guarantee – If for any reason, within 30 days from the date of delivery, you’re not completely satisfied with your new hot tub, The Hot Tub Factory will refund the purchase price of your new hot tub less a 10% restocking charge, provided the hot tub is still in good condition and that we can arrange for pick-up from your home. (Special delivery, installation and related costs such as electrical contracting, use of crane, deliveries to destinations beyond our normal delivery area, out of state, etc. are not included).
Exchange Privilege – Within the first 6 months of owning your new hot tub, if you decide you want a different model for any reason, The Hot Tub Factory will give you full credit of your original purchase price (less a 10% restocking fee, delivery fees and installation costs such as electrical contracting, use of crane, etc.) towards the purchase of a different model of equal or greater value.
Free Move – Within 12 months of owning your new hot tub, if for any reason you need your new hot tub moved from its original delivery location, The Hot Tub Factory will provide you with one free standard move, as described in our Move/Delivery Order Form.
*This guarantee applies to any hot tub. Aquatic Fitness Systems (AFS) are excluded from this guarantee, and are not cancelable after 72 hours. All AFS orders are final sale, and deposits are not refundable.
|
